Refund policy

Return & Refund Policy

At Babo Bamboo, we want you to be satisfied with your purchase. Please read this policy carefully before requesting a return.

1. Return Window

1.1 EU Right of Withdrawal 

If you are a consumer in the European Union, you have the legal right to cancel or return your order within 14 days of receiving your goods, without giving a reason (subject to legal exceptions). 

1.2 Our Extended Return Policy 

In addition to your legal rights, we offer a 30-day return policy for eligible items. This means you may request a return within 30 days after receiving your item.

2. Return Eligibility

To be eligible for a return under either:

  • the EU 14-day withdrawal right (where applicable), or

  • our extended 30-day return policy,

your item must be returned in the following condition:

  • In the same condition as received

  • Unused and not damaged, altered, or soiled

  • In the original packaging

  • With any original labels, tags, seals, or inserts intact (where applicable)

  • With proof of purchase (receipt, order confirmation, or order number)

Important

Returns that do not meet these conditions may be:

  • refused, or

  • partially refunded (where legally permitted), if the item shows signs of use, damage, missing packaging, or handling beyond what is necessary to inspect the goods.

3. How to Start a Return

To start a return, you must contact us first at:

info@babobambo.com

Please include:

  • Your order number

  • The item(s) you want to return

  • Reason for return (optional for EU withdrawal requests)

  • Photos (if item is damaged/defective/wrong)

Returns sent without prior return approval/instructions may be rejected and will not be accepted.

Return address

Grondelstraat 72, 6833DV Arnhem, The Netherlands

4. Return Shipping Costs

4.1 Change-of-Mind Returns / Withdrawal Returns

If you return an item because:

  • you changed your mind, or

  • you exercise your EU right of withdrawal,

you are responsible for the return shipping costs, unless we explicitly state otherwise. This is permitted under EU rules if disclosed in advance. 

We may provide return instructions or a shipping label for convenience, but the cost may be deducted from your refund (if applicable), or charged separately.

4.2 Faulty, Damaged, or Incorrect Items

If your item is defective, damaged on arrival, or incorrect, please contact us immediately. In such cases, we will provide an appropriate remedy in accordance with your legal rights (such as replacement, repair, or refund), and return shipping costs will not be charged to you where applicable. EU consumer information notes remedies for faulty goods must be without cost to the consumer. 

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective,

  • the item is damaged, or

  • you received the wrong item.

We may request photos of:

  • the item,

  • the packaging, and

  • the shipping label

to assess the issue and resolve it as quickly as possible.

6. Exceptions / Non-Returnable Items

The following items are not eligible for return (unless defective or where required by law):

  • Custom-made or personalized items

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale/clearance items (unless defective or not as described, where required by law)

Hygiene / Health Protection Exception

Certain sealed goods may not be returnable once unsealed/opened after delivery if they are not suitable for return for health protection or hygiene reasons, as allowed under EU consumer law. 

If you are unsure whether your item is eligible, contact us before opening the product.

7. Exchanges

We do not process direct exchanges.

If you want a different item, please:

  1. Request a return for the original item (if eligible), and

  2. Place a new order separately.

8. EU Right of Withdrawal

If you are an EU consumer and wish to exercise your 14-day withdrawal right, you must notify us within 14 days of receiving the goods by sending a clear statement to:

info@babobambo.com

Example:
“I wish to withdraw from my order [order number].”

After notifying us, you must return the goods in accordance with our return instructions.

Refund timing for withdrawal

If your withdrawal is valid, we will reimburse payments received for the returned goods in line with applicable law. We may withhold reimbursement until we have received the goods back (or you have supplied evidence of having sent them), as permitted under EU rules. 

9. Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Processing times may vary depending on your bank or card provider

Refund timing

We aim to process approved refunds promptly after inspection.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@babobambo.com

10. Contact

For all return and refund questions, contact:

info@babobambo.com